Hologram Dashboard release notes

Keep up with our latest updates to the Hologram Dashboard and APIs.

April 25, 2025 – v2.5.0

What’s new

• Find Data plan pricing and coverage by clicking into the new Data plan details page from the Data Plans page or from a SIM’s Pricing page. Here you can find detailed pricing, coverage, and other info for each of your data plans.
• Filter SIMs with no tags using the Tag filter in the SIMs pages.

What’s improved

• Static data pool information is more consistent and accurate across your dashboard.
• We’ve made a large number of small visual improvements across dashboard to make the experience more consistent.

What’s fixed

• Coverage explorer price ranges should now display as expected for all data plans.
• SIMs with no data usage should now show as expected in the Data Usage by SIM report. We've moved them to a new table in the report.

April 11, 2025 – v2.4.0

What’s new

• We’ve updated the look and feel of Dashboard to better represent our current branding!
• New billing pages for contracted accounts with network-level billing and variable rate data usage.

What’s improved

• Dashboard now looks, feels, and works more consistently across operating systems and browsers.
• We’ve removed even more data from initial loads to speed up loading times.

What’s fixed

• A wide range of small issues have been fixed across dashboard including accessibility improvements.
• Low-resolution displays now have more consistent scroll and padding behavior.

April 3, 2025 – v2.3.0

What’s new

• View coverage and rates when Activating SIMs or Changing data plans. Now you can understand precise network coverage and rates when choosing a data plan for your SIMs.

What’s improved

• The SIM’s Pricing page now supports SIMs with network-level billing and variable rate data usage.
• The SIM’s Pricing page now supports zero-data rate MRCs for contracted accounts with zero-data rates.

March 19, 2025 - v2.2.0

What’s new

• Outbound SMS counts are now available in the data usage reports by day, by SIM, by SIM and day, and for single SIMs.
• Data usage by location reporting now provides additional detail for data usage by SIM.

What’s improved

• Data usage reports in your dashboard have been improved in a number of ways:
  • Load times have been drastically improved. All reports should load in at least twice as fast.
  • Tag filters now search on individual tags as expected.
  • Filters are now synced between tabs in the Usage section, and for a single SIM.
• Dashboard load times are a little faster, and load in less data.

What’s fixed

• Clicking into old Devices links now directly open SIMs pages instead of rerouting the links.

March 13, 2025 - v2.1.0

What’s new

• View coverage and rates for your SIMs in the new Coverage Explorer. Open up any SIM and head to the Coverage tab to see a breakdown of all available networks, rates, RATs, and more available to your SIMs. Read more about Coverage Explorer
• Find recent sessions across all your SIMs and dive into more details in an improved Recent sessions page under the Usage section of your dashboard. This replaces the old Live Sessions page.

What’s improved

• We’ve replaced some old code to reduce overall loading times of your Dashboard.
• Adding tags in the Activation and Change Plan workflows has been updated to match the SIMs pages.

What’s fixed

• Creating a new tag from the SIMs pages bulk action would sometimes not apply the tag to every selected SIM.
• Tabbing through and selecting some controls like dropdown menus should now work and display as expected.

March 3, 2025 - v2.0.3

What's fixed

• Home page pre-deployment SIM counts now correctly include all possible pre-deployment SIM states with labels updated to match the SIMs pages. Pre-deployment SIM counts now display as expected if you have no pre-deployment SIMs.
• SIMs page deep links correctly recognize URL filters as expected for all users.
• Logos are no longer blurry on high DPI displays.
• Minor visual and bug fixes.

February 27, 2025 - v2.0.1—v2.0.2

• SIM location history reporting now warns about SIM profiles that don't provide location data.
• SIM recent sessions help text and empty states improved for clarity.
• Simulating a message from the Activity console correctly pre-fills existing message details as it did before.
• Minor visual and bug fixes.

February 27, 2025 - v2.0.0

What’s new

• The SIMs pages have exited beta! 🚀 We’re waving a fond farewell to the Devices pages that have served us well for nearly 10 years.
  • All available SIM actions can be found under the Manage SIM dropdown at the top of page when viewing a SIM.
  • Device IDs can be found on a SIM’s Status tab or the SIM and Device tab under the Devices sections of the respective pages.
  • Link ID—the ID of a profile—can be found on the Profiles tab.
  • Data plan and pricing information can be found under the Pricing tab.
• Recent sessions are now available in a SIM’s details page under the Recent Sessions tab.
  • The last 100 sessions display on this page by default, and can be exported from the top of the Recent sessions card.
  • Profile changes and fallback events are called out directly in this table to make troubleshooting profile changes clearer.
• SIM location reporting can be found in a SIM’s Location history tab. Please note that location is not provided for every network or session.
• Fleet location reporting is now available in the Usage section of your dashboard under the By location tab.
• Drill down into tagged SIMs directly from the Tags page.

What’s improved

• The single SIM’s Data usage tab has been renamed to Data reporting to more accurately reflect that data is delayed by up to an hour.
• Device ID has been added to the SIM’s Status tab under the Device section.
• Link ID labeling has been re-added to the SIM’s Profiles tab.

What’s fixed

• Previously set data limits will now display as expected when setting a data limit for a single SIM.
• ICCID filtering in the single SIM data usage report now correctly filters cards in the report.
• The Simulate button in the Activity console now directly opens the Simulate message to API modal for the selected SIM.
• The Home page now correctly categorizes all pre-deployment SIM states.

Known issues

• After sending an SMS or cloud message to a SIM, the Activity console does not automatically open.
• SMS counts are not yet available in the Data usage by SIM report.
• Creating a new tag using the SIMs pages bulk action does not automatically apply it to the selected SIMs.

February 19, 2025 - v1.45.1

What’s improved

• Timestamps displayed in the SIMs pages are now consistent and show conversion from UTC to local time on hover.
• Deactivated SIMs' details pages now correctly hide or show data and tabs if the data is no longer available or reliable.

February 14, 2025 - v1.45.0

What’s new

• Manage Phone Numbers from a SIM’s details page. Open the SIM’s Pricing tab to find available add-ons for a SIM, including phone numbers. Added phone numbers will also display on the SIM and device tab.

What’s improved

• Purchasing a phone number now gives more detail when no phone numbers are available for a country. Please note that phone numbers are only available for countries that match your billing address.

February 13, 2025 - v1.44.1

What's improved

• The SIM details page has clearer and improved error and empty states.
• Warning banners for missing billing addresses should no longer flicker as frequently on and off while navigating your dashboard.

February 12, 2025 - v1.44.0

What’s new

• Outbound SMS counts are now available in the SIMs pages. Open any SIM and find the outbound SMS usage under the Status tab in the Usage this billing Period card.
• MSISDN now displays for every profile on a SIM’s Profiles tab.

What’s improved

• Single SIM Data usage reports now default to the SIM’s billing period. Data usage in the report should now match the data usage in the SIM’s current billing period. Please note that this report runs hourly, so recent sessions may not appear immediately. Recent session data will be added this page soon.
• Profile details for SIMs have been improved to make profile states, details, and expected behavior clearer.
• Profile history now always displays at the bottom of the Profiles tab.

What’s fixed

• Global-3 profile names now correctly appear in the single SIM data usage report.

Caution: Once recent session data and managing phone numbers have been added to the SIM details pages we will be sunsetting the old Single Device Page. Links from Devices will point to the SIM’s details page.

February 5, 2025 - v1.43.1

What’s improved

• Activation now defaults to showing Standard Data Plans if there are no Custom Data Plans that can be added to the current SIM.
• The Status filter Select all option on the SIMs pages has been removed.
• Dropdown panels like the Organization picker now correctly layer with other elements on screen and stay on screen as expected.

January 29, 2025 - v1.43.0

What’s new

• Set data usage alert thresholds in the SIMs pages.

What’s fixed

• Removing a phone number no longer crashes Dashboard.

January 24, 2025 - v1.42.0

What’s new

• Manage secure device tunneling and communicate with your devices with Spacebridge, now available in the SIMs pages. This action can be taken on up to 10 SIMs at a time.

January 22, 2025 - v1.41.0

What’s new

• Simulate a message from your device to the API from a single SIM’s details page.

What’s fixed

• Some actions in the SIMs pages like Change Plan and Pause/Resume SIMs were showing as available even if the SIM couldn’t take the action. Actions should now correctly check SIM states.

December 19, 2024 – v1.40.8

What’s new

• We’ve gone back to using the term Monthly recurring charge (or MRC) instead of "Platform fee” to refer to the per SIM monthly charge for an active SIM. Nothing is changing except the words we’re using.

What’s improved

• The Home page now links to the SIMs pages, and we have removed the old data usage chart which was the cause of some navigation and loading issues for organizations with over 10,000 SIMs.
• Last active dates in the SIMs pages have been renamed to Last closed session. This is a more accurate label for the data shown.

What’s fixed

• The SIMs page status filters select the correct status after refreshing, and when using URL parameters to pre-filter the page.
• A number of small display bugs in the single SIM details page.

December 5, 2024 – v1.40.0

What’s new

• Connected status now displays in the SIMs pages and when viewing a single SIM, including for SIMs in pre-deployment testing. This status appears when a SIM is assumed to have an open data session, actively communicating with a network.

Known issues with open session data

• Connected status is display-only in the SIMs pages (Active and Pre-deployment SIMs). You can’t filter or sort on these statuses yet.
• SIMs with Outage Protection that have recently fallen back to a second profile will list the enabled profile as the last profile that had a closed session.
• Last active dates do not yet account for open sessions.
• Data usage reports are not aware of open sessions or Connected statuses.
• Open session data is unavailable for networks that send data usage through reporting windows.

December 3, 2024 – v1.39.0

What’s new

• Webhooks and Routes are now available in the SIMs pages for accounts with access.

What’s fixed

• Our Sign Up page had issues with certain password managers like LastPass.
• Emailed collaborator invitations now do not prevent registration if the token is removed by an external privacy measure.
• Network information was missing from session info in the data usage report for a single SIM.
• Some filters our data usage by SIM and day and single SIM reports did not properly filter all the data in the reports.

November 15, 2024 – v1.38.0

What’s new

• Deactivate SIMs, Rename SIMs, Set data limits, and Transfer SIMs in bulk in the SIMs pages using the Manage SIMs dropdown.
• Deactivate, Set a data limit, and Transfer a single SIM from the Manage SIM dropdown on its details page.

What’s fixed

• Pre-deployment SIMs can now be seen by Editor Limited roles.
  • This was a bug we introduced then fixed as part of a broader update on user roles, but we heard your feedback and are keeping this behavior.

Known issues

• These newly added bulk actions do not yet work reliably for large SIM counts.

October 23, 2024 – v1.37.0

What’s new

• Filter SIMs by URL. Apply filters and copy the URL directly from your address bar to share specific views of SIMs. View available URL filter parameters

What’s improved

• SIMs page filters are now organization-specific and are not carried across organizations.

What’s fixed

• SIMs configured for pre-deployment testing can now be manually activated SIMs out of testing from the Devices pages in all cases as expected.
• Change Plan no longer shows up as an available action for deactivated SIMs.

October 8, 2024 – Reporting hotfixes

What’s new

• Data usage alert thresholds now display in the Data Usage by SIM and Data Usage by SIM and Day reports.
• The Data usage by SIM reports now shows the % of total SIMs with data usage and overage.

What’s fixed

• Data usage limits now correctly display in the SIM Details page and in our data usage reports for SIMs on Pay Monthly data plans with included data.
• Data usage filters in our data usage reports now correctly filter on bytes instead of MB for more accurate reporting, and exclude all SIMs with <500 KB of data usage.
• SIMs with zero bytes of data usage in the selected date range within our usage reports are now correctly excluded from “SIMs with data usage” totals.
• Country filters in the Data usage by SIM report now work correctly.
• Profile names now correctly display for SIMs with active USA-2 CAT1+ and USA-2 CATM1 profiles.

October 2, 2024 – v1.35.2

What's new

• On Monday, September 30th we updated our pricing and packaging, moving away from tiered packages to an add-on only model.
  • Access to some Dashboard features will be changing. Most customers will gain access to new features and functionality, and some customers we will notify will lose access to features we are retiring or replacing.
  • The Subscription page under Settings has been removed.

What’s fixed

• We’ve squashed a bug that could cause our new product tours not to display for certain users.

Known issues

• Some adblockers prevent product tours from displaying in Dashboard.

September 27, 2024 – v1.35.0

What’s new

• New data usage reports with detailed filtering, historical data, table capabilities, and exporting make reporting on data usage easier.
  • New pre-deployment testing reports provide a clearer look into test mode SIMs currently in testing and that have been recently activated.
  • You can find these reports when viewing data usage for a single SIM, and in the Usage section of your dashboard under the Active SIMs and Pre-deployment SIMs tabs.
  • This is the vision for reporting we’ve always wanted to provide you and we’re excited it’s finally available.
• Hide location data at the session level in your dashboard by contacting support.
• Public IP addresses now display in SIM details page for customers with static IP addresses.

What's improved

• Missing location data when viewing a single SIM is more clearly labeled.

What’s fixed

• Reporting now correctly hides data plan and pricing details for Editor Limited roles.
• Pre-deployment inventory age analysis reporting is now limited to accounts with legacy test mode testing durations of over 1 year.

September 17, 2024 – v1.34.3

What’s fixed

• A bug introduced in v1.34.0 breaking Switch Profiles functionality for multi-core SIMs in Dashboard has been fixed.

September 13, 2024 – v1.34.1

What’s fixed

• Editor Limited roles are once again working as expected.

September 11, 2024 – v1.34.0

What’s new

• Change data plans within the SIMs pages, including bulk data plan changes.

What’s fixed

• Unavailable actions and popovers in the SIMs pages now display as expected.

Known issues

• Change data plans may have performance issues or be unable to run in some cases when taking bulk actions on over 1,000 SIMs.
• (Resolved) Access and display issues for Editor Limited roles have been identified and are being fixed.

September 5, 2024 – v1.33.0

What's new

• Export SIMs in XLSX, CSV, or JSON formats from the SIMs pages in your dashboard!
  • Exporting honors filters and selected SIMs so that you can export exactly the SIMs you need.
  • Excel (XLSX) formatting doesn’t truncate long IDs like ICCIDs to make reporting workflows quicker.
• The new Pricing tab on a SIM’s details page lists out all the costs a SIM can incur, including the SIM’s data plan, data usage rates, SIM costs, and add-ons like phone numbers.
  • This page will replace the Data Plan tab when viewing a Device.

What’s fixed

• The Activity Console at the bottom of your dashboard now filters when viewing a single SIM, and a number of other bugs with the drawer have been fixed.

August 8, 2024 – v1.31.0

What’s new

• A billing address is now required to activate Hologram SIMs. We require a billing address for tax and regulatory purposes.

What’s improved

• Managing credit cards and billing addresses has been improved and is consistent across Activation, Billing, and when changing a SIM’s data plans.
• The billing address form now supports address autocomplete and validation for most countries.

What’s fixed

• Manager users in organizations with monthly invoicing that couldn’t activate SIMs in rare cases should now be able to activate SIMs as expected.

July 29, 2024 – v1.30.0

What's new

• The Usage this billing period card for a SIM (found on the Status tab) provides additional details for each SIM’s data usage, including the SIM’s data usage billing period, included data, SMS limits, and pre-deployment testing details.

• Prepaid, included data available to a SIM from its data plan now displays in the header on each SIM’s details page.

• If you have active SIMs but are missing a billing address, you will see a reminder to enter a billing address. We will soon require this information for regulatory and billing purposes to activate SIMs.

What’s improved

• Deactivated SIMs are more clearly labeled after deactivation.
• Initial loading times are speedier for everyone.
• A new application-level banner for outages and planned downtime helps us clearly label disruptive events without breaking your page layouts.

What’s fixed

• Inaccurate pre-deployment testing and data limit details when viewing SIMs and devices.

July 1, 2024 – v1.29.2

What's new

• The Reports (beta) section of Dashboard will be sunset on August 30, 2024.
  • The most important data from these reports has been moved to our new reports that can be found in the Usage section of your dashboard under the Usage reports (beta) and Pre-deployment pages.

What's fixed

• Rounded data usage totals now round up in the SIMs section of your dashboard to better match behavior in the existing Devices section. Hovering over any usage total will show the actual usage in bytes.

June 24, 2024 – v1.29.0

What's new

• Rename a SIM from the new SIM details pages.
• Added a Data usage filter to the Data Usage by SIM report.

June 17, 2024 – SIMs beta release

Today we are releasing our new SIMs pages and data usage reports out of early access as a public beta for all customers! As we continue to update and refine these new pages and begin to sunset the Devices pages, we would love to hear your feedback.

What's included in the beta release?

• A new SIMs (beta) section of your dashboard gives you more control to search and filter through every SIM in your fleets — no matter the size — to find and act on exactly the SIMs you are looking for.
• Bulk actions that can act on on any number of devices.
• A redesigned single SIM page (beta) that helps you better understand your SIM's connectivity behavior, supports Hyper SIMs with network fallback (Outage Proof or Dual-Core SIMs), lists fallback events, and provides more detail into all aspects of your SIM.
• The ability to manually Switch profiles for a Hyper SIM with multiple installed profiles from the SIM page.
• New Data usage (beta) reporting under the Usage section of your dashboard and the single SIM page, with more detailed usage information, location details for sessions, zero-byte sessions, and profile-level data usage summaries.
• Last active and last session info for your SIMs now looks at data usage for all time.
• Updated Data usage totals that calculate month-to-date data usage for organizations with monthly invoicing.

Known limitations

• (Resolved) Beta data usage reports are limited to 30 days of data. In this release, session reporting is limited to 30 days of data, however reporting on older sessions for up to 90 days are still available in our legacy reporting pages. We anticipate that his 30-day limit will be lifted by next month, and the beta reports will have a full 90 days worth of data usage.

June 14, 2024 – v1.28.1

What's new

• Tag SIMs from the new SIMs pages using the Manage SIM(s) menus.
• The Manage SIM menu for a single SIM now lists all available actions for a single SIM, linking to the Device page for actions that are not yet available.

What's improved

• The SIM page SIM and device tab reformatted for clarity, including Dual-Core Capable SIM fallback status.
• Single SIM data usage report now loads up to 1,000 recent sessions within the selected date range in the session history visualization.
• Tags filter now only lists tags added to SIMs in the current SIMs page view.
• Labeling on our beta data usage reports is now clearer, including how to download all matching results.
• Legacy data usage reports have been turned back on for early access users.
• Beta data usage report country filters now preload countries.

What's fixed

• Pre-deployment testing details fixed, including correct activation dates and test durations.
• Incorrect SMS counts removed from single SIM data usage reports

June 6, 2024 – v1.27.0

What's new

• Improved Tags page under the SIMs section of your dashboard.
• Support button in the main menu now links to creating a support ticket, Help Center, and giving feedback.
• The SIMs pages load much more quickly, especially for large fleets.
• The Single SIM data usage report now displays up to 1,000 sessions in range in the session history chart to make finding spikes in data usage or strings of zero-byte sessions much easier.

What’s fixed

• Maps on the Device, SIM, and Action Items pages display correctly after a brief outage.
• Data plans filter in the SIMs page now shows custom data plans first, matching data plan order displayed in Activation and the Data plans page.
• SIM recent session information on the Status tab no longer shows inaccurate location information for sessions where a carrier or network has shared inaccurate or no location.
• Total data usage for a SIM now uses the same data source in the SIMs page and a single SIM’s details page, and will always be identical.

Known issues

• The Data Usage by SIM and Data Usage by SIM and Day reports for early access customers will only return 500 results. We are working on a fix.

May 6, 2024 – v1.25.0

What's new

• Data usage totals are now available in the the SIMs section of your dashboard, and in the header when when clicking into a SIM's details page.
  • For organizations with invoiced, monthly billing, data usage is totaled month-to-date for the current billing period.
  • For organizations with prepaid, self-service billing, data usage is totaled for each SIM's unique 30 day billing period.
  • For SIMs in pre-deployment testing, data usage includes total lifetime data usage. SIMs in pre-deployment testing are automatically activated after using 100 KB of data.

What's fixed

• Byte labels have been improved and use the label "B" instead of "b".
• Date handling and filters have been improved to work as expected with UTC.

April 30, 2024 – v1.24.0

What's new

• Last active dates – the date of the SIM's last closed session – now display for your SIMs, and are the new default sorts in the Active and Pre-deployment SIMs pages.
• Activation date shows up as a new column on the Active SIMs page.
• Filter by last active to find SIMs that last connected within a specific date range.
• Filter SIMs by data plan.
• Filter by activation date in the Active SIMs page.
• Search for SIMs by SIM ID.

What's improved

• Single-Core SIM profile information now matches Dual-Core SIMs and shows expected connectivity behavior.

What's fixed

• Searching for a profile ICCID on a SIM that has switched profiles would sometimes not return any results.

January 23, 2024 – v1.20.0

What's new

• Bulk select, pause, and resume SIMs from the SIMs page in your dashboard. Bulk selection works even when changing filters.
• Pause and resume a SIM when opening it from the SIMs page. The new Manage SIM button in the header of the SIM details page will be the main destination to take any action on individual SIMs in the future.
• Sort by any column on the SIMs page.
• Filter by tags and SIM status on the SIMs page.
• Location data and a map for the last connection now show on the SIM details page for most carriers.

What’s improved

• The SIMs page remembers your sorting, filtering, and selections, even after navigating away.
• Column sizes on the SIMs pages.

What’s fixed

• Opening certain pages in a new tab should not switch you to your personal organization. Please send your feedback if you still find this happening.
• Missing data plans and SIM IDs in the new Usage reports should now correctly display.
• Data plan and SIM IDs now correctly display in the early access data usage reports.

Known issues

• (Resolved) Verizon returns incorrect, randomized locations for nearly all sessions. These appear in the Last Connection information for a single SIM and in session history.

December 2023 – v1.19.*

What's new

• Map and location information for the last session are available on the SIM Status page.
• Pre-deployment testing configuration shows the SIM's testing duration in the SIMs pages.
• Profile name column.
• Tooltips and help text for APN and status information in the SIMs pages.

What's improved

• SIMs page loading times.

What's fixed

• Email invitations for new users now correctly let new users join an organization.
• Inaccurate activation dates have been fixed in the SIMs pages.
• ICCID filters now apply when leaving the filter in the SIMs pages.