We are building the new SIMs pages in your dashboard to give you clearer information about how your SIMs connect, use data, and behave in an increasingly complex world of IoT connectivity. The new SIMs pages support our new Dual-Core SIMs and make managing and troubleshooting your SIMs across any fleet size simpler.
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Why is my SIM's data usage different in the SIMs pages and Devices pages?
Data usage totals display data usage for each SIM’s current billing period and support our Multi-Core SIMs.
- For prepaid, self-service organizations that refill an account balance, data usage is calculated for each SIM's unique 30-day billing period.
- For organizations with monthly invoicing, we show total month-to-date data usage for the SIM.
- For SIMs configured with pre-deployment testing, data usage shows lifetime data usage. SIMs with Preflight will activate automatically after 100 KB of data usage.
The Devices section of your dashboard shows total usage from the SIM's last billing period in which data was passed within the prior 3 months.
A single device page could only account for a single profile. Data usage totals in the new SIM details page correctly calculates data across all profiles, even profiles uninstalled between billing periods.
Open data sessions no longer show in the new SIMs or Usage sections of your dashboard. This is any session that does not have an end time and has not been billed for data usage. This change affects Last active dates and removes the Connected status for SIMs within these pages.
The SIMs page vs. the Devices page
What's new and improved
- Bulk actions can be taken on any number of SIMs.
- Enabled profile ICCID, profile name, activation date, and SIM ID columns.
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Sorting and filtering will be remembered until you force refresh your dashboard through the browser so that you can keep your filters even when navigating away from the page.
- Scroll position is not saved when leaving the page.
- Last active and Activation date filters now allow for custom date ranges.
- All dates and times are correctly displayed in UTC.
- The Pre-deployment SIMs page now shows the test duration before the SIM will automatically activate.
What's changed
Warning: The Data usage filter has been removed. Data usage reporting and filtering has been moved to the Usage section of your Dashboard.
- Data usage column correctly differentiates prepaid and invoiced account data usage differences.
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Last active (UTC) column shows the date and time (UTC) the last data session for this SIM closed. This date no longer accounts for open data sessions.
- This used to check the date and time of the start of the last data session in which data was passed.
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SIM status column:
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- No longer accounts for open data sessions or displays “Connected” statuses.
- Resuming and Activating statuses now display as “Pending"
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- Filters show all tags, statuses, and data plans in the organization rather than only what's applied to listed SIMs.
- Export functionality is not yet available for SIMs pages.
What's fixed
- The page is fast and accurate for any number of SIMs.
- Name column correctly sorts as expected, including special characters, emojis, and upper/lower case.
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Activation date filter correctly checks activation dates for SIMs configured with pre-deployment testing.
- This used to check the creation date of the SIM, which does not match the activation date for SIMs configured for pre-deployment testing.
A SIM's details page vs. a single device page
The new SIM details page reorganizes information about a Hologram SIM into simpler, related groupings of information under new tabs. Our goal is to provide you with a better understanding of how a SIM should behave, more information about the configuration of a SIM and profiles for troubleshooting, and to support our Dual-Core Capable SIMs with network fallback.
What's new and improved
- The Profiles tab provides much clearer information about profiles installed on a SIM, how they will behave, configuration, and historical records of how they were configured. This is especially helpful for Multi-Core SIMs with 2 or more mobile cores.
- Switch profiles using the Manage SIM button to manually to switch between profiles and change carriers on your Dual-Core Capable SIMs.
- Fallback history is available on the Profiles tab.
- All available actions you can take on a SIM have been moved to the Manage SIM button in the header.
- Data usage is now summarized for the SIM by profile, network, and day in the Data usage tab.
- Location history including approximate latitude and longitude of the cellular tower displays on every session in the Data usage tab, when available.
- Zero-byte sessions are summarized per profile, network, and day in the Data usage tab and displayed separately from productive sessions in which data was passed.
- IMEI TAC now correctly displays in the SIM and device tab when available.
What's changed
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SIM ID (
hologramSimId) is our unique ID for a SIM card that is more CSV-friendly than eUICCID (EID). This ID is the new primary identifier for a Hologram SIM, and will eventually be the main ID used in the REST API. - The Recent sessions chart in the Data usage tab shows up to 150 sessions displayed within the date range selected. We do not yet have a chronological view of sessions, but please share your feedback if you need this functionality.
Limited functionality: The Data usage tab defaults to showing the last 30 days of data usage. This report is not yet tied to the SIM's current billing period.
Limited functionality: Current billing period dates are not yet available. Please refer to the Data plan tab on the Device page for the SIM's unique 30-day billing period renewal date.
What's fixed
- Inaccurate location information no longer displays at the session level and hides the map when this information isn't provided by carriers or networks, or isn't available for a specific session.
- SIM statuses will always be in sync with the SIMs page.
- Data usage correctly totals across any number of installed profiles.
What has changed in the Data usage reports?
Four new reports are available in the Data usage section of your dashboard:
- Overview (data usage by day) – A breakdown of data usage by day for every SIM in your organization.
- Data usage by SIM – Data usage for every SIM in your organization, including SIMs with 0 data usage and zero-byte session summaries. Check here first for detailed historical data usage reporting at the SIM level and to assess overall fleet data usage.
- Data usage by SIM and day – Data usage by day for each individual profile using data on SIMs in your organization. This is the best way to troubleshoot profile-level data usage across fleets of SIMs when used with filters.
- Data usage by session – Historical session-level reporting across your fleet, with detailed data usage information, and location history when available.
Note: Tables only display 500 records. Download all results using the three-dot menu on a table, expand the Advanced data options option, and select All results under Number of results to include. Read a walkthrough
What's new and improved
- Location history including approximate latitude and longitude of the cellular tower displays on every session in the By session tab, when available.
- Zero-byte sessions are summarized in all reports, and separated from productive sessions in which data was passed.
- More information is provided in every report to make reporting on SIMs and data usage easier whether in your dashboard, or using Excel.
What's changed
- SIMs with 0 data usage display in the Data Usage by SIM report.
What's fixed
- Reports work as expected for any number of SIMs.