Note: The following feature availability, SIM pricing, and data pricing applies to accounts created and SIMs purchased between May 2023 and September 2024.
IoT pay as you go data rates
| Cost per MB | Starting at | As low as * |
|---|---|---|
 United States |
$0.10 | $0.003 |
 Canada |
$0.10 | $0.004 |
 Europe |
$0.10 | $0.005 |
 Australia |
$0.10 | $0.09 |
 Global |
$0.21 | $0.08 |
* If you have more than 500 devices or use more than 50MB of data per device, you may be eligible for these lower rates. Contact sales to see if you qualify.
Coverage
| Essentials | Advanced | Premium | |
|---|---|---|---|
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Global cellular network Connect across 200+ countries and 470+ networks |
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Tier-1 native carriers Access a high-performance native connection with premium carriers in the US and Canada (Optional) |
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Network fallback If your Tier-1 native carrier can't connect, automatically switch to a backup mobile core with global coverage |
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Custom network exclusions Disallow devices from connecting to specific carriers |
Pricing upon request |
Fleet management
| Essentials | Advanced | Premium | |
|---|---|---|---|
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Hologram Dashboard Enjoy robust searching and filtering, SIM activity history, data usage reports and exports, and user management via the Hologram Dashboard |
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Bulk actions up to 10K SIMs Activate, pause, resume, rename, or tag up to 10k SIMs at a time |
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SIM tagging Assign labels to SIMs for easy organization and management |
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SIM activity history Review changes made to SIMs across your team and by Hologram |
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Fleet status overview Easily monitor connectivity across your fleet |
Flexible billing
| Essentials | Advanced | Premium | |
|---|---|---|---|
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Pay up front for data Prepay for data with a credit card |
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Pay by invoice Eligible customers have the option to pay for data at the end of each month |
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Data usage limits Set the amount of data each SIM can use before it’s paused |
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Pay-per-MB Pay only for the data you use – down to the byte |
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Monthly data plans Pay for a set amount of data per device |
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Data pools Share a set amount of data across multiple SIMs |
Developer tools and security
| Essentials | Advanced | Premium | |
|---|---|---|---|
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REST API Direct API access to automate or integrate Hologram with your own systems |
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Hologram private APN Connect your device to the internet while securing it from unexpected inbound connections and other devices on the network |
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Pre-deployment testing Access free test data to ensure devices work before deployment, with SIMs shipped directly to your manufacturing site |
3 months, 100KB/device | 12 months, 100KB/device | |
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Secure device tunneling Remotely communicate with devices over a secure connection that is managed by Hologram |
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Multi-factor authentication Protect your account from unauthorized access by requiring two or more credentials to log in |
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Outbound SMS Send a message from a device |
100/device/month $0.19/SMS (inbound free) |
Unlimited upon request $0.19/SMS (inbound free) |
Unlimited upon request $0.19/SMS (inbound free) |
Support
| Essentials | Advanced | Premium | |
|---|---|---|---|
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Contact channels How you can reach our team to get support |
Webform & email | Webform & email | Webform, email, phone, video, Slack |
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Support hours When our support team is available |
M-F 8 am-6 pm CT | M-F 8 am-6 pm CT | 24/7 for P1 & P2 |
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Implementation & onboarding Preparing you to connect and manage your devices with Hologram |
Help center & community | Email & chat | Live |
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Initial response times The amount of time you can expect between request and reply |
P1: < 4 business hours P2: < 8 business hours General: < 24 business hours |
P1: < 2 business hours P2: < 4 business hours General: < 12 business hours |
P1: < 1 business hours P2: < 2 business hours General: < 8 business hours |
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Help center The place for documentation about how to use Hologram |
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Community forum A place to connect with other Hologram users and share tips |
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Solutions engineering access Work with an IoT expert to fine-tune your devices and connectivity |
P1 & P2 issues
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2 hours/month
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Live troubleshooting via video Access an IoT expert to identify and resolve device and connectivity issues |
Available for an additional fee | 2 hours/month | |
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Named escalation path Designated Hologram team members to contact for critical questions |
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Root cause analysis reports A review of an event, why it happened, and recommendations for next steps |