Delete your account

Deleting your account will permanently delete all organizations owned by that account, including any organization that shares the admin's email address.  Deletion requests must come from the owner email on the account.

(If you are simply wanting to transfer ownership to someone else, you would follow this guide.)

Before your account can be deleted, the following must be true:

1. All organizations you own do not have a negative account balance. If an organization does have a negative account balance, add balance to the account.
2. All SIMs have been permanently deactivated by following the instructions in this guide, or have been transferred to other organizations your account does not own by following these instructions.

Important: Hologram can only delete an organization in which all SIMs are either deactivated or transferred, and the organization's balance is not negative.

In accordance with our Terms of Service, we are not required to provide refunds for any remaining positive balance when a customer requests the termination or deletion of their account. Our policies are designed to ensure clarity and consistency in financial transactions while upholding the agreed-upon terms of use. If you have any concerns or require further clarification regarding this policy, we encourage you to review our Terms of Service.

Submit the deletion request

Email support@hologram.io from the owner email associated with the Hologram Dashboard.  The subject should be DELETE ACCOUNT.  Please follow the template below:

• Organization ID(s). - (Place Org ID(s) here)

  • Provide all Organization IDs in your Dashboard.  

• Do you have active SIM(s) on your account? - Yes (follow steps to delete below) No

  • You are required to delete or transfer SIM(s) in order for Hologram to delete your account. Go to your Dashboard and follow this quick guide to delete or transfer SIMs.  

• Your balance must not be negative - Yes / No (please make payment)

  • If your account is negative, it must be paid before Hologram can delete your account.  Find it in your Dashboard

• Are you the owner of the account?  Yes / No
  

  • You must be sending this request from the owner email in your Hologram Dashboard

    • If you are not the owner email, please cc in the owner or request they take these steps

• Include this request within the body of the email

  • Please permanently delete the following {Put all ORG ID's}. I acknowledge that I have already permanently deleted or transferred all SIMs associated with these organization(s).

•  

• Hologram will be turning off your auto-refill once SIMs are deactivated

Once all steps above have been completed Hologram Support will proceed with deleting your Hologram Dashboard(s).