SIM states

This guide reviews the various states or statuses a Hologram SIM can be in. The state indicates whether or not the device is activated on the network. If you've used the Hologram Dashboard or REST API, you have likely noticed the state value. This is used to indicate the state of the SIM with regards to the network.

On the dashboard we represent this state in two different places: on the Devices Overview page, and on the Single Device page. The Single Device Page will provide you with further details about the status of a SIM and any next steps that may be required.

 

Where to view SIM state

On the Dashboard, SIM state appears on the Devices List:

state_devicelist.jpg

It also appears on each individual device detail page:

Screen_Shot_2020-09-30_at_15.45.32.png

SIM state descriptions

Below are the values possible for statein both the dashboard and the API:

 

Group Dashboard API Card Status Card Text
Live Ready LIVE Ready Your device is activated and ready for use on our network. We have not yet seen it connect to a local tower or pass data.
Live Ready LIVE Ready Your device is activated and ready for use on our network. It has successfully connected to the internet recently. Everything appears normal with this device.
Live Connected ACTIVE (LIVE) Connected Your device is currently connected to our network, or has connected recently to our network and has an open data session.
Paused Paused PAUSED-USER Paused This device has been manually paused by you or a team member. While paused, your device will not be able to send or receive data or SMS messages. Monthly access fees for this device still apply while it is paused.
Paused Paused PAUSED-SYS Paused by Data Limit Your data limit of [##] was reached and we have paused your device. While paused, your device will not be able to send or receive data or SMS messages. See here to learn more about managing data limits: https://support.hologram.io/hc/en-us/articles/360035697313
Paused Paused PAUSED-SYS Paused by Billing Issue Your Hologram account is prepaid. When your balance reached zero, we paused this device. While paused, your device will not be able to send or receive data or SMS messages. See here to learn more about adding balance to your account: https://support.hologram.io/hc/en-us/articles/360035212774
Inactive Inactive INACTIVE Inactive Your device is inactive. It is available for activation as part of your SIM inventory.
Configuring Activating LIVE-PENDING Activating We’re activating your device on our global network. It should be able to connect with most local carriers within 15 minutes. In rare cases, it may take up to 24 hours for devices to become fully active.
Configuring Resuming LIVE-PENDING Activating A resume command has been sent to local carriers. Your device will be ready for use on our network within 10 minutes.
Configuring Pausing PAUSE-PENDING Pausing A pause command has been sent to local carriers. While paused, your device will not be able to use data or access SMS services.
Configuring Configuring - Configuring We're configuring your SIM card for use on our network.
Deactivated Deactivated DEAD Deactivated This device was deactivated on [DATE STAMP: 12:34:03 UTC]. It can no longer use data or SMS services. Please see this article in our Help Center for more information on deactivated SIMs: https://support.hologram.io/hc/en-us/articles/360036997573-How-do-I-deactivate-delete-SIMs-I-no-longer-need-


Note: There is no
Connected state in the REST API like one can see in the Hologram Dashboard. This is because that information is derived from the lastsession's active parameter.

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