Troubleshooting device tunneling

Spacebridge allows you to remotely access your devices using secure authenticated tunnels through SSH.

Troubleshooting Spacebridge

1. Ensure SSH is running on the device you're trying to connect to.
2. Ensure that the cellular interface is the default route on your devices networking table.
3. Confirm that the sudo hologram modem connect command was run on the end device.
4. Confirm that you are not sending responses over the wireless or Ethernet instead of ppp device.

"Administratively prohibited" error

If Spacebridge outputs the following error, follow the steps below:

Incoming request failed: ChannelException(1, 'Administratively prohibited')"

1. On your computer, navigate to the .hologram directory in your user directory.
2. Remove the key files.
3. Run the client again. The key files will be regenerated.

"You are only allowed 5 tunnel keys" error

Hologram issues each user a maximum of 5 tunnel keys. These can be enabled or disabled using our REST API. You may need to disable an old key in order to generate a new one. Tunnel keys are mapped to desktop clients (computers), not SIMs/devices. You can use one tunnel key for as many devices as possible and access your devices from 5 different clients.