Breakdown of billing and SIM charges

Charges to a Hologram SIM come from one of three different areas: the monthly active device charge, the data rate, and the SMS rate.

The monthly active device charge is required by our global carriers to maintain the network and access for your devices. The monthly active device charge is billed on a 30 day cycle from the day the SIM is activated. For High Bandwidth plans, the monthly active device charge includes the plan's data cost as data is pre-paid. Only overages are charged at the specified data rate.

Please note that paused SIMs still incur the monthly active device charge so that it can access the network in the future. A SIM must be permanently deactivated in order to stop monthly active device charges.

The data rate is what you pay for data usage on the network.  Data is billed by the kilobyte. This data rate applies to all data usage on a pay-as-you-go basis for the Flexible Data plans and only to overages on High Bandwidth Plans and Data Pools.

The SMS rate is charged for SMS messages sent from the device (referred to as device-originated SMS DO).  Inbound SMS to devices on the network are free of charge.  SMS rates vary by plan, but are usually $0.19/SMS.

The breakdown for charges per SIM can be seen below:

If a device uses more than $0 worth of data but less than $0.25 in a billing period, it will be charged for usage at the end of the billing period.

You can view specific plan information on our pricing page.

Please note that SIMs on Pooled Plans or SIMs that subscribe to a phone number may incur separate charges for those services.

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