Here are some frequently asked questions about our Hologram store
Where does Hologram ship SIMs?
Hologram ships globally to every country in the world using USPS, FedEx, and DHL. Shipping times depend on where the parcel is going to and how close the destination is to one of our warehouses. We also offer options to expedite shipping.
If you are running into any shipping issues with our checkout page please visit this guide.
How do I track my order?
With regards to tracking shipments, Hologram will send you an email with your tracking number as soon as your order leaves one of our warehouses. This email will come from noreply@notifications.hologram.io which is the same address used to send you your order confirmation as soon as your order is placed.
What SIM should I order to get access to high-performance networks in Canada?
Secure permanent roaming in Canada with the Hyper eUICC IoT SIM card for Canada. Hyper SIMs are device-agnostic, so you can plug in and get online quickly. Get your Canada Hyper SIM card here.
Note: To learn more about creating a data plan with custom coverage, please contact our Sales Team.
Note: If you work with the Hologram Sales team and need to order more SIMs with your custom plan, please submit orders to support@hologram.io. If you are interested in getting connected on Tier 1 operators, please contact your existing Sales representative or our Sales Team.
What if the country I want to ship to is not listed?
If you need to ship to one of the following countries, please contact us.
- Angola
- Belarus
- Bermuda
- Botswana
- Bouvet Island
- Brazil
- Central African Republic
- China
- Comoros
- Djibouti
- Egypt
- French Polynesia
- Guadeloupe
- Liberia
- Libya
- Maldives
- Martinique
- Mauritania
- Montserrat
- New Caledonia
- Russian Federation
- Saint Barthelemy
- Saint Lucia
- Samoa
- Sao Tome and Principe
- Saudi Arabia
- Seychelles
- Timor-Leste
- Turkey
- Turkmenistan
- United Arab Emirates