Why does my IMEI not match what I see on the Dashboard?

The IMEI is the device's modem identifier. The IMEI value we show on the Hologram Dashboard and our REST API is one we get from the cellular network and is technically the IMEISV which is the 14 digit IMEI and 2 digits at the end denoting software version compared to a regular IMEI which is the 14 digits plus a checksum digit at the end. Therefore, when comparing the IMEI on your devices versus the reported IMEI the first 14 digits are the ones you want to check and should match the IMEI on your device without the last checksum digit.


Traditional IMEI = IMEI + 1 digit checksum

IMEISV = IMEI + 2 digit software version


Was this article helpful?
0 out of 0 found this helpful