Note: Deactivation is a permanent and irreversible process. Once a SIM has been deactivated, it cannot be undone or reactivated on the network.
Deactivating SIMs in bulk
To deactivate and delete a large number of SIMs, send an email to firstname.lastname@example.org from the email account that owns the SIMs following the template below:
SIM deletion for Organization ORGANIZATION_NAME
Please permanently delete the following (COUNT_OF_SIMS_TO_BE_DELETED) SIM(s): SIM_LINKID_(1) SIM_LINKID_(2) ... SIM_LINKID_(N)
Note: Only organization Owner or Admin roles can deactivate SIMs. The email must come from the email associated to those roles in your Hologram organization.
Deactivating 10 SIMs or less
If you only have a handful of SIMs to deactivate you can do so on your own by following this guide.
Preventing data usage
If you plan on using your SIM(s) in the future, instead of deleting them we recommend changing them to a Pay as you Go or Flexible data plan and pausing them. Pausing SIMs will place them in "hibernation" to prevent any data usage, and will only be charged the platform fee.