Pause a device

Pausing a device’s data allows you to temporarily disable all connectivity for the device. The SIM will not be able to send or receive SMS, or connect to the internet. This may be useful if you expect a device to be inactive for a period of time and want to ensure you don’t get any usage charges. 

Note: Paused SIMs still incur platform fee charges to maintain the option of reactivating them. You cannot change a paused SIM's data plan, so we suggest making any plan changes prior to pausing.

To pause a device's data usage simply go into that device's page and hit the Pause button.

Pause button highlighted on a device page


To resume service simply hit the Resume button that replaces the Pause button when in a paused state.

SIM details bar with resume button

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