How billing works

Payment methods

Hologram accounts are billed from a pre-paid account balance that can be filled with a credit card on file. Contracted accounts can also work with our Sales team to set up monthly invoicing and pay using a bank account.

How do SIM billing periods work?

The billing period for each SIM is 30 days, beginning from the time of activation. At the beginning of the billing period, Hologram renews the data plan for each SIM plan and charges the platform fee—the monthly active device charge—to the organization's account balance.

As long as there is a remaining balance in your account, the device’s service will automatically renew at the end of a billing period. If your account balance cannot cover the cost of renewing a device’s data plan, you will receive an email notification 24 hours before the end of the billing period. 

How is data usage charged?

For Pay as you Go data plans, data usage above what your plan provides, and outgoing SMS, we charge your account in real time. If your account balance reaches zero, we may pause your SIMs without warning. To prevent this from happening, we suggest configuring auto-refill.

Your account is charged at the end of each closed session, and data usage is charged per kilobyte. Our minimum charge is $0.25, and sessions under $0.25 will aggregate until they reach the minimum charge threshold.

Pay Monthly data plans with included data are charged along with the platform fee at the beginning of the SIM's unique 30-day billing period. Overage data used past the data plan's included data is charged in real time like pay as you go sessions.

Organizations with monthly invoicing are charged for data usage at the end of each month.

Note: Data Pool plans do not draw from account balance and are billed directly on the 1st of the month from a credit card on file. You can read more about the breakdown of charges here.

Helpful links

To add balance to your Hologram account, follow the steps in this guide.

Hologram’s auto-refill feature allows users to automatically charge a credit card on file whenever the account balance gets below an amount designated by the user. Though it’s not required, we strongly recommend enabling this feature to avoid service interruption, which occurs when your account has a negative balance.

We’ll send you an email receipt each time we charge your credit card. You can also view an in depth history of your billing information from the Hologram Dashboard under Account Billing.

For an overview on charges on your bill, see What is the breakdown of charges per SIM?

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