How do I activate SIMs?

Activating SIMs is easy with Hologram. This guide will walk through the SIM activation process that you can use for all Hologram SIMs including standard, industrial grade, and eSIMs. This guide is focused on helping a first time user activate their first SIM card, which can all be done via the Hologram Dashboard. If you would like to activate SIMs using the REST API, please refer to this guide.

The ability to bulk activate is available for anyone who has activated at least one device before in their account. If you are a returning user that wants to activate more than one device at a time, please head over to this support article.

If you haven’t already, create a Hologram account to manage your devices and billing.


Getting Started

From the Hologram Dashboard, click on the “Activate a Hologram SIM” which is located on the right side of your dashboard screen. Once you click on this, you will see the 5 steps that you need to take to activate a SIM - Plan selection, SIM selection, Usage limit preferences, Auto-refill preferences and Review and Activate. On the left side of your screen, you will see each step as you move through them. 


Step 1 - Plan Selection

For the first step, you will see the Plan Selection screen where you can select which plan you want to choose for these SIMs. All eligible plans will be available to select from here. Plan_Selection__UPDATED_.png
Step 2 - SIM Selection

In step two, you will see a “Get Started” prompt that will guide you through the activation of your SIMs with a manual entry form and educational information to help you find the information you need to input. 

You will need to manually enter the ICCIDs in the entry field, and click “Add” to add the ICCIDs that you would like to activate. You can find your SIM’s unique ID number or ICCID printed on the SIM itself.




Once they are successfully verified, you will see the ICCID numbers displayed under the input field in a dark purple box with the number in it. If there is an error in verifying the ICCID, you will see a red or yellow message box with an error explanation.


Step 3 - Usage Limit Preferences

In step three, you have the option to set usage limits for your devices, which allows Hologram to turn off devices automatically if they hit a usage limit so you can avoid any overage charges. This step is optional. 

If no limit is set, devices will not be paused and usage will be charged at the overage rate depending on the plan you have selected. 


Step 4 - Auto Refill Preferences

In step four, you can set up auto-refill which can ensure that your devices never go offline due to insufficient funds, and avoid any downtime. If you choose to enable auto-refill, you can set how much money to automatically add and when to add that allowance. 



Step 5 - Review and Activate

You’re almost there! In the final step, you have the chance to review all the selections you have made so far, confirm payment information and activate your device. 

Once you click “Pay & Activate”, you will see the final confirmation screen and you will be taken back to your dashboard. 





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