This guide will walk you through the two ways to deactivate SIMs on the Hologram Dashboard, via (1) a single SIM's Device page or (2) the Devices page. Deactivation is a permanent process to end all network capability and billing for a SIM that is no longer needed. You must be in an Organization Owner, Admin, or Manager role to have the necessary permissions to deactivate SIMs on an account.
Note: Deactivation is a permanent and irreversible process. Once a SIM has been deactivated, it cannot be undone or reactivated on the network.
How to deactivate SIMs from the Devices page
Step by step guide to deactivating SIMs
Go to the Devices section in the main menu of your dashboard.
Use the check-boxes on the left-hand side of the Devices list to select the devices you would like to deactivate.
After selecting devices to deactivate, click Manage from the top action bar and select Deactivate SIMs.
After clicking, the Deactivate SIMs modal will show important information about the deactivation process. You will be required to submit your reason for deactivation and enter the bolded information to confirm the deactivation process.
After entering a reason, click and hold the Hold to Deactivate button until the deactivation is submitted and a success notification is displayed in the top-right of your screen.
How to deactivate a SIM from the Single device page
From an individual SIM's Single device page, select the Data plan tab.
At the bottom of the page, click Deactivate SIM.
From there, the Deactivate SIM modal will follow the same experience as from the Devices section highlighted above.