Once the desired new Owner is a collaborator on the organization, the current Owner must email firstname.lastname@example.org from the email associated to the organization on the Hologram platform following the template below. Replace the
<> tags with your request:
Please permanently transfer Organization <ORGID> to user <new owner's email>.
I acknowledge that I will no longer be the owner of that organization or
the SIMs that are in it.
If you are unable to gain access to the owner's email you must follow this process:
- Add a TXT DNS Record on your business domain with Hologram (ex: customerdomain.com)
- Set the TXT record as email@example.com
- Hologram Support will verify the TXT record was added within 24-48 hours using a DNS service
- Once this is confirmed we can proceed with the transfer of ownership