How can I transfer ownership of an organization
In order to transfer the ownership of an organization to a different user, first make sure that that user is added as collaborator on the organization in question. Read more about creating and managing organizations.
Once the desired new Owner is a collaborator on the organization, the current Owner must email support@hologram.io from the email that owns the Hologram organization you want deleted following the template below. Replace the <> tags with your request:
Note: Requesting a transfer of ownership will not update your billing information or transfer your SIMs from either Dashboard. You may take those actions within the desired Dashboard, after access is granted.
Subject
Account transfer
Body
Please permanently transfer Organization <ORGID> to user <new owner's email>.
I acknowledge that I will no longer be the owner of that organization or the SIMs that are in it.
If you are unable to gain access to the owner's email you must follow this process:
- Add a TXT DNS Record on your business domain with Hologram (ex: customerdomain.com)
- Set the TXT record as holoadmin=owneremail@yourdomain.com
- Hologram Support will verify the TXT record was added within 24-48 hours using a DNS service
- Once this is confirmed we can proceed with the transfer of ownership