Hologram Dashboard homepage

This guide will go over the Hologram Dashboard homepage. This homepage view brings all of your important device information front and center, so you have everything you need at your fingertips. 

With the Dashboard homepage, teams large and small can get real-time visibility and a quick pulse check on their fleet’s health. As you log in to the Hologram Dashboard, you will land on this homepage view which quickly summarizes your device status, inventory counts, Preflight readiness, and Active SIM data usage over the last 30 days.

 

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For organizations with Inflight, you will be able to access Action Items directly at the top of the homepage view, giving you instant visibility into things that need your attention. If you're interested in Hologram Inflight, reach out to your Hologram Account Executive or contact our Sales team to learn more about our enterprise features.

For organizations with Preflight, you will be able to see the count of how many devices are Preflight ready and how many are inactive directly in the homepage.

For organizations that have not ordered their SIM cards yet or have data with less than 30 days, the homepage will offer resources to help you get started while data is being populated. 

 

View Device Status Breakdowns

The Hologram Dashboard homepage surfaces critical device information up-front, so you can easily see your total device count by status. 

When you land on the homepage, you will see a total count of all device status types (active, connected, ready, paused) at the top of your view. This panel summarizes the total device count by status. As you click on any device count breakdown, you will go to the Devices page with your device table pre-filtered based on the section you clicked on. This gives you the ability to see the full device status breakdown at-a-glance in your homepage, and easily navigate one layer deeper to see device-level data with one click. 

 

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For example, in the graphic above you click on the 237 Ready Devices on the homepage, you will be taken to the Devices page. On this page, the Active Devices segment is automatically selected within the dropdown, and the Status drawer is open with the Ready Status checked. Here you you will the device table with all 237 Active Devices listed, you can then filter further or take action on a specific device. 

 

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See & Act On Data Usage

With the homepage, you can see your device data usage over the last 30 days in one view. As you scroll toward the bottom of the page, you will see a chart showing the total number of devices that have used data in the last 30 days, as well as average data usage per device. You can hover over specific dates to see total usage by day. This not only gives you a holistic view of your past 30 days of usage, but can help you pinpoint any irregularities by the day or seasonality to account for.

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You can also use tagging to further filter, analyze and run reports on your usage data. Inside the Data Usage panel, you can filter this data by selecting the dropdown, Filter by Tags. Select one or several tags from the menu and click Run Report. Once you select the tags you want applied, the data Data Usage panel will update and reflect only devices that have those tags applied.

 

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To revert back to the unfiltered state, again click the Filter by Tags dropdown, select None at the top of the dropdown and then click Run Report.

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Understanding how SIM Status count is defined 

Below you will find the definitions of how the Active device SIM count is calculated in the homepage, and what each status means in both the dashboard and the API:

 

Dashboard homepage API  

READY

LIVE Your device is activated and ready for use on our network. We have not yet seen it connect to a local tower or pass data.
CONNECTED ACTIVE (LIVE) Your device is currently connected to our network, or has connected recently to our network and has an open data session.
Activating LIVE-PENDING We’re activating your device on our global network. It should be able to connect with most local carriers within 15 minutes. In rare cases, it may take up to 24 hours for devices to become fully active.
Resuming

LIVE-PENDING

A resume command has been sent to local carriers. Your device will be ready for use on our network within 10 minutes.
Pausing

PAUSE-PENDING

A pause command has been sent to local carriers. While paused, your device will not be able to use data or access SMS services.
PAUSED BY USER

PAUSED-USER

This device has been manually paused by you or a team member. While paused, your device will not be able to send or receive data or SMS messages. Monthly access fees for this device still apply while it is paused.
PAUSED BY SYSTEM

PAUSED-SYS

Your data limit of [##] was reached and we have paused your device. While paused, your device will not be able to send or receive data or SMS messages. See here to learn more about managing data limits: https://support.hologram.io/hc/en-us/articles/360035697313

Your Hologram account is prepaid. When your balance reached zero, we paused this device. While paused, your device will not be able to send or receive data or SMS messages. See here to learn more about adding balance to your account: https://support.hologram.io/hc/en-us/articles/360035212774


Note: There are no
Configuring states included on the Home page in the Hologram Dashboard. This is to avoid SIM state counts overlapping, since Configuring states have a relatively short lifespan before switching into another state.

 

Understanding how Preflight Devices SIM Status count is defined

Below you will find the definitions of how the Preflight Device SIM count is calculated in the homepage, and what each status means in both the dashboard and the API.

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The two Preflight device SIM counts are calculated, or made up of the following SIM state values in both the dashboard and the API:

 

Dashboard homepage API  

PREFLIGHT READY

TEST-ACTIVATE Your device is enrolled in Hologram Preflight with Test Mode and can access up to 100 KB of 10 SMS messages before activation.

We haven't seen this device yet on the network [or] This device has connected to the network but has not successfully transmitted data yet [or] This device has successfully connected and transmitted data on the network.

PREFLIGHT READY

TEST-AUTOACTIVATE Your device is enrolled in Hologram Preflight with Automatic Activation. Your device will automatically activate when it connects to the network for the first time.

We haven't seen this device yet on the network. Once they connect to the network for the first time, they'll be counted as an ACTIVE / READY Device.
PREFLIGHT READY TEST-HIBERNATE Your device is enrolled in Hologram Preflight with Test Mode and can access up to 100 KB of 10 SMS messages before hibernating.

We haven't seen this device yet on the network [or] This device has connected to the network but has not successfully transmitted data yet [or] This device has successfully connected and transmitted data on the network.

INACTIVE

INACTIVE-TESTED Your device was enrolled in Hologram Preflight and has completed Test Mode. It is inactive. It is available for activation as part of your SIM inventory.


Note: Preflight Connected states are not included since these devices are still in Test Mode. They may have used a portion of the free 100 KB or 10 SMS messages. Once they accessed all of the 100 KB or sent or receive 10 SMS messages, they'll be counted as an ACTIVE Device.

Note: There are no Preflight Connected, Deactivated, Deactivating or Preflight-Pending states included on the Home page.

If you're interested in Preflight, reach out to your Hologram Account Executive or contact our Sales team to learn more about our this feature.

 

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