Home page in Hologram Dashboard

This guide will go over the Home page section of the Hologram Dashboard.

Within the Home page, teams large and small can get a real time snapshot, or quick pulse of their fleet's health. View up to date inventory counts, for all Active devices in your fleet, go directly to the device table with easy access to Connected, Ready and Paused devices and for organizations with Preflight, monitor your Preflight Ready and Hibernating devices undergoing testing during manufacturing.

In addition to fleet count metrics, the Home page makes it easy to view information about your Active SIM's data usage over the last 30 days. 

Haven't ordered your SIMs yet? Then your Home page will offer up helpful resources for you to get started with Hologram.

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Enterprise level organizations with Inflight, will also be able to access their Action Items from the Home page.  

If you're interested in Hologram Inflight, reach out to your Hologram Account Executive or contact our Sales team to learn more about our enterprise features.

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Navigate to device breakdowns

To view your Connected, Ready or Paused devices, click any device count breakdown and arrive on the Devices page with your devices table pre-filtered. 

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The example below shows that clicking 237 Ready devices on Home, takes you to the Devices page, where the Active Devices segment is selected within the dropdown, inside the Filter side panel, the Status drawer is open and the Ready status is checked. You can see in the device table we have all 237 listed. From here you can filter further or select specific devices to take a certain action.

 

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Active Devices SIM state count and descriptions

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The Active device SIM count is calculated, or made up of the following SIM state values in both the dashboard and the API:

Dashboard Home API  

READY

LIVE Your device is activated and ready for use on our network. We have not yet seen it connect to a local tower or pass data.
CONNECTED ACTIVE (LIVE) Your device is currently connected to our network, or has connected recently to our network and has an open data session.
Activating LIVE-PENDING We’re activating your device on our global network. It should be able to connect with most local carriers within 15 minutes. In rare cases, it may take up to 24 hours for devices to become fully active.
Resuming

LIVE-PENDING

A resume command has been sent to local carriers. Your device will be ready for use on our network within 10 minutes.
Pausing

PAUSE-PENDING

A pause command has been sent to local carriers. While paused, your device will not be able to use data or access SMS services.
PAUSED BY USER

PAUSED-USER

This device has been manually paused by you or a team member. While paused, your device will not be able to send or receive data or SMS messages. Monthly access fees for this device still apply while it is paused.
PAUSED BY SYSTEM

PAUSED-SYS

Your data limit of [##] was reached and we have paused your device. While paused, your device will not be able to send or receive data or SMS messages. See here to learn more about managing data limits: https://support.hologram.io/hc/en-us/articles/360035697313

Your Hologram account is prepaid. When your balance reached zero, we paused this device. While paused, your device will not be able to send or receive data or SMS messages. See here to learn more about adding balance to your account: https://support.hologram.io/hc/en-us/articles/360035212774


Note: There are no
Configuring states included on the Home page in the Hologram Dashboard. This is to avoid SIM state counts overlapping, since Configuring states have a relatively short lifespan before switching into another state.

 

Data Usage Panel on Home

Scroll to the bottom of Home to view the total number of devices that have used data over the last 30 days. Once we have 7 days worth of devices using data, the Data Usage chart will appear in your Home's snapshot.

The example below shows 54 devices have used data over the last 30 days, and the data usage average per device is around 310 GB. You can also hover over each individual day over the last 30 days to reveal the total data used on a particular day. Additionally you can see in the top left of the chart, the highest amount of data used on one day was around 793 GB, on August 23. 


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Lastly, make sure your team is taking advantage of our powerful tagging features. 
    
Inside the Data Usage panel, you can filter this data by selecting the dropdown, Filter by Tags. Select one or several tags from the menu and click Run Report. 

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The Data Usage panel updates to reflect only devices with the two tags applied. You'll see your two tags inside the Filter by Tags dropdown. For more information and to view detailed data usage across your fleet, head to the Usage page in your main navigation on the left. 

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To revert back to the unfiltered state, again click the Filter by Tags dropdown, select None at the top of the dropdown and then click Run Report.

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Preflight Devices SIM state count and descriptions

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The two Preflight device SIM counts are calculated, or made up of the following SIM state values in both the dashboard and the API:

Dashboard Home API  

PREFLIGHT READY

TEST-ACTIVATE Your device is enrolled in Hologram Preflight with Test Mode and can access up to 100 KB of 10 SMS messages before activation.

We haven't seen this device yet on the network [or] This device has connected to the network but has not successfully transmitted data yet [or] This device has successfully connected and transmitted data on the network.

PREFLIGHT READY

TEST-AUTOACTIVATE Your device is enrolled in Hologram Preflight with Automatic Activation. Your device will automatically activate when it connects to the network for the first time.

We haven't seen this device yet on the network. Once they connect to the network for the first time, they'll be counted as an ACTIVE / READY Device.
PREFLIGHT READY TEST-HIBERNATE Your device is enrolled in Hologram Preflight with Test Mode and can access up to 100 KB of 10 SMS messages before hibernating.

We haven't seen this device yet on the network [or] This device has connected to the network but has not successfully transmitted data yet [or] This device has successfully connected and transmitted data on the network.

INACTIVE

INACTIVE-TESTED Your device was enrolled in Hologram Preflight and has completed Test Mode. It is inactive. It is available for activation as part of your SIM inventory.


Note: Preflight Connected states are not included since these devices are still in Test Mode. They may have used a portion of the free 100 KB or 10 SMS messages. Once they accessed all of the 100 KB or sent or receive 10 SMS messages, they'll be counted as an ACTIVE Device.

Note: There are no Preflight Connected, Deactivated, Deactivating or Preflight-Pending states included on the Home page.

If you're interested in Preflight, reach out to your Hologram Account Executive or contact our Sales team to learn more about our this feature.

 

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