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Troubleshooting
Troubleshooting
General help for getting connected, connecting to devices, and other common issues
Get help or support
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Hologram's scope of support
Hologram Support priority levels
Connecting to your devices
Automated modem diagnostics using Python
Clear the FPLMN (forbidden networks) list
Introduction to AT Commands
Modem & SIM annotated diagnostic test
Device using odd or unexpected amounts of data
Troubleshooting connecting to the Hologram network
Managing SIMs in your dashboard
Why is my device not showing an IMEI?
IMEISV vs IMEI
Troubleshooting undelivered SMS messages sent to or from a Hologram device
Unable to transfer SIM to new organization
No permissions to perform operation error
Paused by System SIM status
Accounts, logins, and managing teams
How do I reset my password?
What can I do if I haven't received a verification email?
Hologram APIs and Hologram Cloud
Troubleshooting Hologram Routes and Cloud Webhooks