Troubleshooting

Get help or support

• Where do I go to get help?
• Hologram's scope of support
• Hologram Support priority levels

Connecting to your devices

• Automated modem diagnostics using Python
• Clear the FPLMN (forbidden networks) list
• Introduction to AT Commands
• Modem & SIM annotated diagnostic test
• Device using odd or unexpected amounts of data
• Troubleshooting connecting to the Hologram network

Managing SIMs in your dashboard

• Why is my device not showing an IMEI?
• IMEISV vs IMEI
• Troubleshooting undelivered SMS messages sent to or from a Hologram device
• Unable to transfer SIM to new organization
• No permissions to perform operation error
• Paused by System SIM status

Accounts, logins, and managing teams

• How do I reset my password?
• What can I do if I haven't received a verification email?

Hologram APIs and Hologram Cloud

• Troubleshooting Hologram Routes and Cloud Webhooks