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Getting Started

API Documentation

Community Forum

  1. Help Center
  2. Troubleshooting

Troubleshooting

General help for getting connected, connecting to devices, and other common issues

Get help or support

  • Where do I go to get help?
  • Hologram's scope of support
  • Hologram Support priority levels

Connecting to your devices

  • Automated modem diagnostics using Python
  • Clear the FPLMN (forbidden networks) list
  • Introduction to AT Commands
  • Modem & SIM annotated diagnostic test
  • Device using odd or unexpected amounts of data
  • Troubleshooting connecting to the Hologram network

Managing SIMs in your dashboard

  • Why is my device not showing an IMEI?
  • IMEISV vs IMEI
  • Troubleshooting undelivered SMS messages sent to or from a Hologram device
  • Unable to transfer SIM to new organization
  • No permissions to perform operation error
  • Paused by System SIM status

Accounts, logins, and managing teams

  • How do I reset my password?
  • What can I do if I haven't received a verification email?

Hologram APIs and Hologram Cloud

  • Troubleshooting Hologram Routes and Cloud Webhooks
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